Shipping & Refund Policy

Shipping & Delivery

Order processing time

Please allow 1–2 business days for order processing before your pack ships. Orders containing unusually large quantities may require additional fulfillment time.

Shipping time

Once your order ships, delivery typically takes 7–10 business days. We currently offer one standard shipping method for all domestic orders.

Returns & Refunds

At Holitro, we want you to feel confident ordering from us. Below is how we handle returns, replacements, and refunds in a clear and straightforward way.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your product.

To help us resolve the issue quickly, include:

A brief explanation of the issue
Clear photos of the product and packaging

Once reviewed and approved, we will either:

Send a replacement at no cost, or
Issue a full refund to your original payment method

Approved replacement orders typically ship within 3 business days.

Lost Packages

If your package appears to be lost in transit, please notify us within 30 days of the estimated delivery date so we can investigate and assist.

Refund Processing

Approved refunds are issued back to your original payment method and usually appear within a few business days, depending on your bank or card provider.

If you believe a refund is delayed:

Check with your bank or card issuer first, as processing times vary
Contact us if the issue persists and we’ll be happy to help

Items Not Eligible for Refund or Replacement

Unfortunately, we cannot offer refunds or replacements in the following situations:

Incorrect Address Provided
If an order is returned due to an incorrect or incomplete address, reshipping costs are the responsibility of the customer.
Unclaimed Deliveries
Orders that are not collected or accepted and are returned to the carrier cannot be refunded. Reshipping may be available at the customer’s expense.
Change of mind after your first order
Our satisfaction guarantee covers your first order. We do not issue change-of-mind refunds on later renewals – cancel any time before your next renewal date to avoid being charged.

First-Order Satisfaction Guarantee

If you are not happy with your first box, contact us within 30 days of delivery for a full refund. No return is required, and we will cancel any upcoming renewal at the same time.

This applies to your first order only, once per customer or household. Renewals are not covered – you can cancel at any time before your next renewal date to avoid being charged.

Returns

We do not accept physical returns of supplements. Once a pack has left our facility we cannot verify how it has been stored or handled, so it cannot be resold. Refunds and replacements are always issued without a return.